About Canopy
Every day, tens of thousands of connected products, from self-checkout kiosks to security systems and digital signs, stop working. Problems lead to service disruptions and damaged customer experiences across industries like retail, hospitality, healthcare, manufacturing, and more. Technical support teams are forced into a reactive scramble, addressing these failures one by one through manual intervention, which can be ineffective, slow, and costly. Traditional remote monitoring and management solutions aren’t designed for the proprietary nature of connected products, which are uncommon in their combinations of hardware, software, peripherals, power supplies, and network environments. Canopy is designed to adapt to the sophisticated, diverse, and proprietary nature of connected products. Our platform seamlessly integrates with and connects to the entire fleet of devices, enabling technical support teams to monitor, manage, and resolve issues automatically — even solving problems before anyone notices. Technical support teams use Canopy to lower the costs of servicing connected product fleets and reduce downtime. By automating remote device management with Canopy, teams enhance product reliability and improve the customer experience. See and solve problems automatically with Canopy.