About Symtrain
Coaching employees is inconsistent, time consuming, manual, and costly so it either does not happen or it is riddled with problems. Some people think AI will solve for that and they are right, but not by replacing these employees but rather supporting them, guiding them, and coaching them to perform better. Imagine a coach who can analyze everything from fundamentals you need to improve, to the competition, and situational variables and can leverage that analysis to recommend practice exercises, drills, and actions each and everyone of us can do to improve and leverage their ability to continue analyzing to measure performance and identify new coaching opportunities. That is SymTrain AI Coaching for the 50 million global contact center agents.